Recruitment

Customer Service Specialist

Expired date: 31/09/2019

Code: VT-99045

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Salary: 14.000.000 - 16.000.000 VNĐ

Experience: 1 - 2 years

Education: Bachelor

Quantity: 1

Location: Ho Chi Minh

Position: Staff

Job type: Full-time

Gender: Unrequired

Job description

  • Provide effective, proactive and professional service to assigned direct customers and others
  • Manage customer orders, enquiries and supporting activities by telephone, email, SAP and other mediums
  • Work within the larger Customer Service team to support colleagues locally and internationally where needed
  • Thorough excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements
  • Apply company processes and procedures in daily work, be open to new ways of working yet remain flexible to ensure customer remains as the focus
  • Handling of all Logistics Request with global production sites

Job requirements

  • You improve the quality of your work on a daily basis by learning and implementing new skills with help from the Manager and the Continuous Improvement function
  • Excellent customer care skills (verbally and written)
  • Customer focused attitude
  • SAP (System Application Programing) experience in a Sales / Customer Service environment and others CRM (Customer Relations Management) Systems, such as SalesForce.com
  • Understanding of typical supply chain / logistics
  • You are actively involved in problem solving
  • You have good interpersonal skills
  • You communicate effectively, both oral and written
  • You are flexible and welcome change and improvements

Benefits

  • 13th month salary
  • Good health care & insurance package
  • International working environment
  • Good opportunities for career development
  • Training courses
  • Annual leave

Contact information

Recruitment Dept
+84 28 6290 4003

Apply now

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